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Examples of the some of assignments I've completed...

Image by Mathieu Stern

Financial Services

  • Hitachi Capital UK - Project manage the design and implementation of three GDPR solutions.

  • Paymentshield - Business case analysis on group HQ's proposal to migrate multiple sites into a single site.

  • Co-operative Bank - In-depth analysis of MPPI sales, over a 7-year period; using PS10/12 failure criteria.

  • NDA'd client - Manage cross-functional team of 9; to identify, quantify and resolve potential detriment due to process failure with 3rd party.

  • Co-operative Bank & Britannia - Project manage the identification and quantification of all companies in breach of Co-op ethical policy; agreeing action with the relevant directorate.

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  • Client of RENMUS - Review the existing supply chain of an American-based client, in readiness for a switch to a global e-commerce platform.

  • DDC Outsourcing - Review their call centre and fulfilment proposition; providing recommendations.

  • Mandate Clothing - Review the b2b operation, to identify a growth strategy and core process improvement.

  • OTTO - Map the e2e supply chain process for add-on sales channel; delivering £900k net profit (+237% year on year).

  • B&Q, with TNT - Root cause analysis to identify and rectify why enquiry calls about deliveries were 530% above the forecasted volumes.

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All sorts

  • Durham University - Gap analysis, recommendations and cost estimates for Outline Business Case preparation.

  • Communisis - Assess profitability, risks, opportunities and propose next steps for business clients classified as Key Accounts.

  • GMATL - Assess the call centre DR capabilities and propose costed options to improve.

  • South Yorkshire Health Service - Map and identify gaps in the e2e experience of a patient who has suffered a stroke. From admission to post-release care.

Image by Tyler Franta

Previous corporate roles

  • Head of IT Governance; StepChange Debt Charity.

  • Customer Solutions; Scottish Power Customer Services.

  • Head of Service Improvement; J D Williams

  • Head of Service Improvement; Freemans.

  • Call Centre Manager; Cellnet (now called O2).

  • Centre Manager; Parcelforce International Enquiry Centre.

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